FAQ on Purchasing

• Q. How secure is my information & purchase?
• A. We use one of the best technologies on earth. We utilize a SECURE Shopping cart system (SSL) that is compliant to industry standards. We promise to treat all your information submitted to us in the strictest confidence. We will NOT resell any of the information you give us

• Q. How soon do you ship my order?
• A. We at Bimmerzone.com always emphasize on fast processing and customer service. We usually ship the next business day (unless stated otherwise). In most cases, we can ship parts and service manuals the same day (depending on volume and time of order).  We will send you a order confirmation after you place an order and you will received a shipping confirmation as soon as we have shipped your order

• Q. Parts this cheap?
• A. Yes! We deal directly the main suppliers, overhead cost are low with good management practices and why not past the savings on to you.

• Q. Do I get one or multiple parts?
• A. You get ONE part per quantity ordered. All pictures are for illustration purposes only. The pictures are meant to show multiple angles of a certain product, NOT quantity. For example, brake disc are sold as 1 single unit and not a pair. Plus, we really do not want to burden our customers with buying more than what is needed. The only instance when there are multiple products is when it is specifically mentioned. (Either set, pair or kit)

• Q. What kind of guarantee do you offer?
• A. We ensure that each and every product that is shipped is in tip-top condition. In the unlikely event that you do receive a defective product, please sent it back (within 30 days of receipt) to get a refund or exchange. Product must be returned with all original packaging material and Bimmerzone.com must be notified of the return before it arrives. 

• Q. Do you ship to other countries besides the United States?
• A. We can ship to Canada, Australia and Europe. Please contact us for special arrangements.

• Q. What type of credit cards do you accept?
• A. We accept VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER and Paypal. 

• Q. Do you accept any other forms of payments?
• A. Yes, you can make payments using Money Order, Cashiers Check,  please visit our contact us page for the mailing address.

• Q. I received my order, but some items are not in the box and not marked on the packing slip?
• A. Not a problem, many times, we ship from multiple locations. Your order will be arriving separately shortly. (If you have doubts or questions, just contact us)

• Q. I received my order, but the box appears damaged?
• A. In this case, do not sign for the package just yet, inspection the package, if everything is in good condition, then sign for the package. If the item was already left at your location, make a note and inform us and the shipping carrier.

• Q. What if I have more questions?
• A. Please contact us . We strive to be top in customer service and we will answer your email or return your phone call in 24 hours or less. 

 

FAQ on Articles

• Q. What kind of tips and ideas do you offer?
• A. We strongly believe in providing articles that are practical and useful to our visitors. Most of the articles are written based on experiences and books. Bimmerzone.com is always working hard to increase the number of articles with the aim of providing all our visitors with useful and basic information about maintaining a car.

• Q. Are you articles reliable?
• A. We try our best to get the the true picture out to you. Most of articles are from reliable sources and are deemed "great info" As mentioned earlier, some articles are based on experience, therefore not every solution will apply to every problem. Information obtained from our site must be used thoughtfully and with common sense. The articled published on Bimmerzone.com are for the sole purpose of learning and basic information. In no way that information provided on Bimmerzone.com be considered professional advice and Bimmerzone.com will not be held responsible for any consequences resulting directly or indirectly from reading these articles.

• Q. What if I have more questions?
• A. Please contact us . We strive to be top in customer service and we will answer your email or return your phone call in 24 hours or less